Privacy Policy

Who this policy covers

Marnie Health Management, LLC operates the Marnie website at marniehealth.com and provides nonclinical administrative and technology support. In this policy, “Marnie,” “we,” “us,” and “our” refer to Marnie Health Management, LLC in its role operating the website and handling related administrative communications. Marnie Health, PLLC is the clinical practice responsible for professional healthcare services and patient records, as explained in the next section.

This policy explains how we handle personal information collected through our public website, inquiries, appointment requests, and related nonclinical communications. It also explains how to contact us about your information. It applies to websites and communications that link to this policy. Separate notices may apply to employment, clinician recruitment, or other activities.

Health information and patient privacy

Information about your child's health, an evaluation, or payment for care may be protected by federal or state health privacy laws. Whether those protections apply depends on the information, the circumstances in which it is received, and the entity handling it. Information does not lose applicable protection simply because it is submitted online.

Patient health information is subject to applicable healthcare privacy laws and the clinical Practice's separate Notice of Privacy Practices. The Practice provides that notice during patient onboarding and makes it available on its website as required by law. To request a copy, email hello@marniehealth.com. Where the clinical notice or applicable health privacy law governs information, those requirements control. This website policy does not replace a patient's clinical privacy rights.

Please use the intake or patient communication channel identified by the practice for medical records, assessment forms, and detailed information about your child's health. General website forms and ordinary email should be used for basic questions and contact information. Contact us if you need help finding the appropriate channel.

Information you provide

The information we receive depends on how you interact with Marnie. It may include:

• Contact information, such as your name, email address, telephone number, mailing address, and preferred way to reach you.
• Information needed to respond to a service inquiry, such as your state, your relationship to a prospective patient, the patient's age, and the type of assistance requested.
• Information you choose to include in messages, appointment requests, or other submissions.
• Scheduling and administrative information, including appointment preferences, referral details, and records of our communications.
• Payment or billing information when relevant to an interaction, subject to the payment process and any separate notice presented to you.
• Your communication preferences and records of permissions or authorizations you provide or withdraw.

Clinical intake may require additional information, including developmental history, health records, assessment responses, and information from a parent, guardian, or referring professional. The practice handles that information under applicable healthcare requirements and its patient privacy notice.

You are responsible for having the authority to provide information about another person. We may need to verify your identity and your authority to act for a child before releasing records or acting on certain requests.

Information collected through the website

When you visit the website, technical information may be collected through the systems that deliver and protect it. This can include your IP address, device and browser information, pages requested, referring pages, dates and times of access, and diagnostic or security information. Some technical information can identify you or be linked to other information and is treated accordingly.

Cookies and similar technologies can support website functions, remember settings, or measure website use. The technologies actually installed on the website determine what is collected and which providers receive it.

Marnie uses standard website infrastructure such as hosting logs and may use cookies and website analytics to deliver pages, maintain security, understand site performance, and improve the visitor experience. Webflow site settings currently include a Google Analytics tag, which, when active, may collect or receive information such as browser or device identifiers, IP addresses, pages visited, referral sources, and access times, and may use cookies. We do not intend to collect medical records, detailed assessment responses, or other sensitive clinical intake information through public website analytics, and we do not use website tracking to target advertising based on a child's health information. If we add advertising tools or materially change tracking practices, we will update this policy and provide any consent or opt-out choices required by law.

Most browsers let you limit or remove cookies. Blocking cookies may affect how some site features work, and browser settings do not always prevent technical data collection required to serve the Website. Where applicable law requires consent for a nonessential technology or recognizes a valid opt-out request, we will follow those requirements. You can also contact hello@marniehealth.com with a privacy question.

How information is used

We use information for the purposes relevant to your interaction with Marnie. These include responding to questions, determining whether we can offer the requested services, arranging appointments, and providing administrative support. We also use appropriate information to maintain the website, investigate technical problems, prevent misuse, manage payments, meet legal obligations, and respond to privacy requests.

We may send updates or other promotional communications when permitted by law and consistent with your choices. Participation in a mailing list or other optional marketing activity is separate from consent to clinical care.

Health information is used only as permitted by the rules that apply to it. We obtain consent or authorization when required. Agreement to website terms or receipt of this policy does not supply consent for a use that requires a separate choice.

If we create information that is deidentified under an applicable legal standard, we may use it for legitimate purposes such as evaluating services or website performance. We will not describe identifiable information as anonymous merely because names have been removed.

When information is shared

Service providers. Information may be provided to organizations that support website hosting, communications, scheduling, payments, security, and other necessary functions. We limit provider access to the work they perform and require contractual and legal protections appropriate to their role and the information involved. Vendors handling protected health information must meet any applicable healthcare contracting requirements.

The clinical practice and its administrative support. Relevant information may be shared between Marnie Health Management, LLC and Marnie Health, PLLC to arrange or support care. Administrative involvement does not authorize unrestricted access to clinical records or independent use of those records for advertising. Clinical information remains subject to applicable privacy restrictions.

People you authorize. We may share information with a person or organization you direct us to contact, such as a referring clinician, when we have any permission or legal basis required. A family relationship alone does not establish an unrestricted right to another person's information.

Legal obligations and protection. We may disclose information when required by law or when otherwise lawfully necessary to respond to a valid legal demand, address fraud or security incidents, or protect people and legal rights. Special restrictions on health information continue to apply.

Business changes. A merger, acquisition, financing, or similar transaction may involve information necessary for that transaction. Any transfer remains subject to applicable confidentiality requirements and health privacy law. A transaction does not itself authorize a new use of protected information.

We do not sell, rent, or lease personal information or lists of prospective patients. We do not use patient health information for behavioral advertising, and we will not use or disclose protected health information for marketing or sale without an authorization if the law requires one. General service providers may receive only the information reasonably necessary to perform their contracted work, subject to applicable privacy and security obligations.

Email telephone and text messages

We may communicate with you about an inquiry or appointment through the channels you provide, consistent with applicable law and your preferences. Ordinary email and text messages may be visible to others who can access your account, device, or notifications. Contact the practice to discuss an appropriate communication method for sensitive information.

You can unsubscribe from promotional email using the instructions in the message or by contacting us. Administrative or service messages may still be necessary to respond to you or support care.

If Marnie introduces optional appointment or service text messages, we will describe the enrollment method and message types at sign-up and obtain any consent required by law. Individuals may revoke an optional text enrollment by following instructions in the message or by contacting hello@marniehealth.com. Consenting to marketing texts will not be a condition of receiving services.

We do not share mobile numbers or text-message opt-in records with third parties or affiliates for their own marketing or promotional purposes. A service provider operating a messaging program on our behalf may receive information needed to deliver messages, maintain consent records, or honor opt-outs, subject to appropriate limits and privacy obligations.

Children and parent supplied information

The public website is intended for adults, including parents and guardians seeking services for children. Children should not independently submit information through public contact forms or sign up for marketing communications.

We may receive information about children from an authorized parent or guardian, a referring professional, or through an appropriate clinical process. That information must be handled according to its nature and applicable law. A child's participation in an evaluation is governed by the clinical practice's intake and consent procedures.

If you believe a child submitted information through the public website without appropriate authority, contact us so we can review the situation and take any steps required by law. Necessary patient records may be subject to retention requirements.

Security and retention

We use safeguards appropriate to the information and the activity to help protect personal information. No website, network, or communication method can eliminate every security risk. You should protect your devices and accounts and let us know if you suspect unauthorized access involving Marnie.

We retain information for as long as reasonably needed for the purposes for which it was collected and for applicable recordkeeping, dispute resolution, and legal obligations. Retention periods depend on the type of information and the relationship involved. Clinical records may have legally required retention periods that differ from those for website inquiries or marketing preferences. An unsubscribe request does not automatically delete a clinical record.

Your choices and requests

Depending on your location, the information involved, and applicable law, you may have rights to request access, correction, deletion, a portable copy, or limits on certain processing. Where applicable, these may include rights to opt out of sales, targeted advertising, or profiling that produces legally significant effects. Some rights may not apply to information governed by healthcare laws or to organizations exempt from a particular law. Patient record rights should be directed to the clinical practice under its Notice of Privacy Practices.

Send a website privacy request to hello@marniehealth.com with “Privacy request” in the subject line, or mail it to the address at the end of this policy, attention Privacy Requests. Describe the request without including detailed health information. We may ask for information reasonably necessary to verify your identity or an authorized representative's authority. We will explain any applicable exception or reason a request cannot be completed.

Where an appeal right applies, you may appeal our decision by writing to the same address with “Privacy appeal” in the subject line. We will handle requests and appeals within applicable legal deadlines and provide any required information about contacting the relevant regulator. Exercising a legal privacy right will not result in unlawful discrimination.

Other websites and location

Links to other organizations lead to websites governed by their own privacy notices. Review those notices before submitting information. Our obligations concerning a service provider acting on our behalf remain subject to applicable law and agreements.

Marnie is based in the United States, and information submitted to us may be processed in the United States. The availability of clinical care depends on the practice's service area and each clinician's authority to serve a patient in the patient's location.

Changes and contact information

We may update this policy to reflect changes in our practices or applicable requirements. The effective date identifies the current version. We will provide additional notice or obtain a new choice when required by law. Posting an updated policy does not replace any required permission for a materially different use of previously collected information.

For website privacy questions, contact:

Marnie Health Management, LLC
Email: hello@marniehealth.com
Mail: 1606 Headway Cir STE 9373
Austin, TX 78754

For questions about clinical records or healthcare privacy, ask to be directed to the privacy contact for Marnie Health, PLLC. The practice's Notice of Privacy Practices provides additional information.