Terms of Service

About these Terms

These Terms of Service apply to marniehealth.com and other Marnie public webpages that link to these Terms, together called the Website. They describe the rules for using the Website and contacting us through the features we make available. By using the Website after receiving notice of these Terms, or by accepting them when prompted, you agree to them to the extent permitted by law. If you do not agree, please stop using the Website. You may contact us to ask about other ways to obtain information or access services.

Marnie Health Management, LLC operates the Website and provides nonclinical administrative and management support. In these Terms, “Marnie,” “we,” “us,” and “our” refer to that company unless the context specifically refers to the clinical practice. Clinical services are provided by Marnie Health, PLLC, referred to as the Practice, through appropriately licensed or otherwise legally authorized clinicians. The management company does not diagnose, treat, or make clinical decisions.

The Practice uses separate patient agreements, financial policies, clinical consent forms, and privacy notices. Those documents govern their respective subjects. These Website Terms do not replace informed consent, authorize disclosure of health information, or reduce the Practice's professional obligations. Applicable law and any nonwaivable patient rights control over a conflicting provision here.

Who may use the Website

The Website is intended for adults seeking information for themselves or acting as a child's parent, legal guardian, or other legally authorized representative, and for referring professionals. You must be at least 18 to submit an inquiry, request an appointment, or enroll in optional communications through the public Website.

If you provide information about a child or another person, you must have authority to do so and provide accurate information about your relationship to that person. The Practice may need to verify identity, guardianship, consent authority, or relevant court orders before providing care or disclosing records. These Terms do not decide which parent or representative has a legal right to consent or receive information.

Website information and emergencies

Educational articles, descriptions of services, screening information, and other public Website content provide general information. They do not provide an individual diagnosis or replace advice from a qualified clinician who has evaluated your child. Do not postpone needed care because of something you read on the Website.

Browsing the Website, sending an inquiry, or joining an interest list does not by itself establish a clinician-patient relationship. The Practice must accept a patient for care and complete the applicable intake and consent process.

Marnie does not provide emergency care through this Website. Website forms, ordinary email, and text messages are not continuously monitored. If you or your child may be experiencing a medical emergency or immediate danger, call 911 or go to the nearest emergency department.

Clinical availability and telehealth

At launch, the Practice offers virtual autism evaluations for patients physically located in Texas, within its approved clinical scope. Availability depends on the patient's age, needs, physical location, clinician authorization, and clinical suitability. An appointment request or preliminary eligibility response does not guarantee acceptance for care or a specific appointment.

You must accurately report the patient's physical location when requested, including at each telehealth visit. A clinician can provide care only where legally authorized. Travel to another state may require rescheduling or a different care arrangement.

Telehealth has limitations. A clinician may recommend an in-person assessment, additional testing, records, or another professional when necessary. An evaluation does not guarantee an autism diagnosis, a particular outcome, insurance reimbursement, school eligibility, or access to any third party's services. Clinical decisions belong to the treating clinician.

Appointment charges and financial policies

Any evaluation fees, payment schedule, cancellation or rescheduling charges, refund terms, and other patient financial obligations will be described in the Practice's financial policy or a specific written agreement provided before you commit to those charges. These Website Terms do not establish a cancellation fee, authorize recurring charges, or permit use of a payment method without the required authorization.

The Practice's initial evaluations are offered on a self-pay basis. Any different payment arrangement will be confirmed in writing before services. If insurance billing becomes available, participation and coverage must be confirmed for the particular clinician, service, location, and health plan. A general reference to insurance on the Website is not a promise of coverage or payment. Patient billing protections, including the right to receive a Good Faith Estimate when required by law, remain applicable.

Contact preferences and electronic messages

When you ask us to contact you, we may respond using the contact information you provide for that request, subject to your preferences and applicable law. Please keep your details current. Ordinary email and text messages may be visible to others with access to your device or account, may be delayed, and may not be suitable for sensitive clinical information. Ask us about available alternatives if you prefer a different communication method.

Marketing communications require any permission required by law. You may unsubscribe from marketing email using its unsubscribe link or by contacting us. Choosing not to receive marketing does not prevent you from requesting care. Service and legally required communications may continue through an appropriate channel.

Optional text messaging

If Marnie offers optional text notifications, you may enroll only through an enrollment method that describes the messages you will receive, such as appointment reminders and administrative updates. Texts may be automated. If the program is enabled, you may stop messages by replying STOP to a message from Marnie and request assistance by replying HELP or emailing hello@marniehealth.com. Marketing texts, if offered, require any separate consent applicable law requires. Agreement to these Website Terms alone does not enroll you in texting.

Message frequency varies with your appointments and interactions. Message and data rates may apply. You must be at least 18 and authorized to use the number supplied. Participation in an optional text program is not required to obtain services. Carriers are not liable for delayed or undelivered messages; messages should not be used for emergencies. If we do not offer a text program, these terms do not enroll you in one or imply that texting is available.

Information you submit and privacy

Provide information that is accurate to the best of your knowledge and update material changes. Use the designated clinical intake or patient communication channel for medical records, evaluation materials, and other sensitive clinical information. Please do not send Social Security numbers, payment card details, or detailed medical records through a general contact form or ordinary email.

Our Privacy Policy addresses information collected through the public Website. The clinical Practice maintains a separate Notice of Privacy Practices describing how patient health information is used and protected. That notice is provided to patients and made available on the Website as required by applicable law. To request a copy or ask about clinical privacy rights, contact hello@marniehealth.com. Information does not lose applicable health privacy protections merely because it was submitted through the Website. Accepting these Terms does not serve as a HIPAA authorization or consent to use health information for advertising.

You retain your rights in information you provide. You permit us to process it only as needed for the purposes for which you provide it, as described in the applicable privacy notices, and as otherwise permitted by law. Submitting a review, photo, or story does not grant permission to publish identifiable patient information; any required permission must be obtained separately.

Appropriate use and account security

You may use the Website for lawful personal purposes and legitimate professional inquiries. You must not impersonate another person, submit information without authority, interfere with the Website, introduce harmful code, bypass security controls, access another person's account or records without permission, or collect personal information from the Website for an unauthorized purpose.

Do not copy or extract Website content in bulk through automated means without permission, except where applicable law permits it. This restriction does not prohibit ordinary search-engine indexing consistent with our published technical instructions.

If we provide access to an account, protect your login details and notify us promptly of suspected unauthorized access. Separate patient portal terms may also apply. Account security requirements do not remove our own obligations to protect information.

Website content and ownership

The Website's original text, design, branding, and other materials belong to Marnie or the relevant rights holders and are protected by applicable intellectual property laws. You may view, download, or print reasonable portions for personal, noncommercial use, keeping any ownership notices intact. Other uses require permission unless allowed by law.

These restrictions do not limit your rights to access, obtain, or share your own or your child's clinical records when legally authorized. Third-party names and marks belong to their owners and do not by themselves imply endorsement or affiliation.

External services and links

The Website may link to independently operated resources or services. Their operators are responsible for their content and practices. Review the applicable terms and privacy information before providing information to them. A link alone is not an endorsement or a guarantee of availability, accuracy, or suitability.

Where Marnie engages a service provider to act on its behalf, that arrangement does not remove Marnie's legal responsibilities or permit disclosures that applicable law prohibits.

Website availability and warranties

We may update, maintain, or discontinue Website features. The Website can experience errors, interruptions, or delays. To the extent permitted by law, the public Website and its general informational content are provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, or noninfringement. We do not guarantee uninterrupted access or that public content will always be current or free of errors.

These limitations concern the public Website. They do not disclaim the professional standard of care, the accuracy obligations associated with clinical records, legally required privacy and security protections, or any express obligation in a patient agreement.

Limits on responsibility

To the extent permitted by law, Marnie Health Management, LLC is not responsible for indirect or consequential economic losses caused solely by use of, or inability to access, the public Website. This limitation does not apply to clinical services, bodily injury, a breach of legally required privacy or confidentiality duties, fraud, gross negligence, willful misconduct, or any liability that cannot lawfully be excluded.

Nothing in these Terms imposes a dollar limit on a clinical claim, waives a patient's statutory rights, or releases a clinician or the Practice from professional obligations. If applicable law does not allow a limitation in these Terms, the limitation applies only to the extent that law permits.

Restricting access

We may restrict Website access when reasonably necessary to address misuse, a security threat, or a legal requirement. Restricting Website access does not by itself terminate a clinician-patient relationship, cancel a right to obtain records, or eliminate the Practice's continuity-of-care duties. Contact us if an access problem prevents you from obtaining necessary information.

Governing law and disputes

Texas law governs these Terms, without using its conflict-of-law rules to displace applicable protections. Federal law and any mandatory law protecting you remain applicable. These Terms do not require arbitration, waive a jury trial, or prevent you from contacting a regulator or filing a complaint with a licensing board.

Please contact us if you have a concern so we can try to resolve it. Doing so is not a required step before exercising a legal right. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision on one occasion is not a permanent waiver.

Changes to these Terms

We may revise these Terms and update the effective date above. Changes apply prospectively. We will provide additional notice and obtain agreement when required by law. Posting revised Terms does not retroactively authorize new uses of previously collected information or alter an existing patient agreement without any notice or consent that is required.

Contact us

Marnie Health Management, LLC
Website and administrative inquiries
Email: hello@marniehealth.com
Mail: 1606 Headway Cir STE 9373
Austin, TX 78754

For clinical services or medical record questions, direct your request to Marnie Health, PLLC through the patient communication channel provided by the Practice. The general email above can help route your request; please do not include detailed medical information.